AUTOPARTES SANCHEZ PRIVACY POLICY

Last Updated: [03/03/2025]

At Autopartes Sanchez, the privacy and security of our customers and visitors are a priority. This Privacy Policy describes how we collect, use, protect, and share our users’ personal information. By accessing and using our website https://autopartessanchez.com/, you agree to the terms of this policy.

If you do not agree with our privacy practices, we recommend that you stop using our services.

1. INFORMATION WE COLLECT

We collect different types of personal and non-personal information to improve our services and ensure a secure and efficient shopping experience.

1.1 Information Provided by the User

When you interact with our website or services, you may voluntarily provide us with information such as:

• Contact and Support Data: Information you provide when communicating with our customer support team.
• Identification Data: First name, last name, email address, phone number, shipping, and billing address.
• Payment Information: Credit/debit card number, bank account details (managed through secure payment gateways such as Stripe).

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain data through cookies and similar technologies:

• Access logs and interaction events.
• IP address and geolocation.
• Device and browser data.
• Pages visited, time spent, and activity on the website.

1.3 Information Obtained from Third Parties

We may receive information from third parties such as payment processors, social media platforms, or web analytics services.

2. PURPOSE OF INFORMATION USE

We use the collected information for the following purposes:

• Compliance with legal and regulatory requirements.
• Order processing and payments.
• Shipping and product delivery.
• Customer service and technical support.
• Sending promotional communications and offers (with an opt-out option).
• User behavior analysis to improve the website experience.

3. LEGAL BASIS FOR DATA PROCESSING

Depending on the applicable jurisdiction, we process your personal data under different legal bases:

• Legitimate interests: To improve our services and prevent fraud.
• Contract execution: Necessary to complete orders and provide services.
• Consent: For sending promotional communications and the use of cookies.
• Legal obligation compliance: To comply with tax and commercial regulations.

4. DATA SHARING WITH THIRD PARTIES

We do not sell, rent, or share personal information with third parties for commercial purposes. However, we may share information with:

• Third parties in case of a merger or acquisition: If our company merges with another or is acquired, data may be transferred.
• Service providers: Companies that assist us with payments, shipping, data storage, and marketing.
• Government authorities: In case of legal requirements or investigations.

5. DATA RETENTION

We store personal information only for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required by law.

• Browsing records and cookies: Depending on user settings and our cookie policy.
• Purchase and billing data: Stored for at least five years according to tax regulations.
• Contact and marketing data: Until the user requests deletion.

6. INFORMATION SECURITY

We implement technical and organizational security measures to protect personal information:

• SSL encryption for payment transactions.
• Two-factor authentication for sensitive accounts.
• Restricted access to personal data for authorized employees only.

However, no security system is infallible, so we cannot guarantee absolute information protection.

7. USER RIGHTS

Depending on your location, you may exercise the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request the removal of your data.
• Processing restriction: Limit the use of your information.
• Portability: Obtain your data in a structured format.
• Objection: Object to the processing of your data for marketing purposes.

To exercise these rights, contact us at info@autopartessanchez.com.

8. USE OF COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies to enhance the user experience and analyze web traffic. You can manage your cookie preferences in your browser settings. For more details, refer to our [Cookie Policy].

9. INTERNATIONAL DATA TRANSFERS

Since we operate in Nicaragua and the U.S., some of your data may be transferred and stored on servers outside your country of residence. We ensure that these transfers comply with applicable data protection regulations.

10. LINKS TO THIRD-PARTY SITES

Our website may contain links to third-party websites. We are not responsible for their privacy policies or how they handle personal information.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. If we make significant changes, we will notify users through a notice on our website.

12. CONTACT

If you have questions about this Privacy Policy or the processing of your data, you can contact us at:

📧 Email: info@autopartessanchez.com
📍 Addresses: 146 Reflection Pointe Circle, Asheville, NC 28806, US. | De los semáforos del Guanacaste 150 MT sur, Frente Agro Alfa, Managua, Nicaragua.
📞 Celular: 🇺🇸 +1 (828) 545-5949 – 🇳🇮 +505 7752 7779

Autopartes Sanchez appreciates your trust and commitment to data privacy.